Frequently Asked Questions
Questions and Answers
Each box contains carefully selected vintage garments according to the chosen collection (Carhartt, Luxury Jacket, Football, etc.). We guarantee that the garments will be faithful to the images shown, both in style and quality.
We make sure that all garments are carefully selected and checked before shipping. We guarantee that each piece will arrive in perfect condition, ready to wear.
We work with UPS to ensure fast, safe and reliable shipping. All orders include a tracking number that you will receive by email once your package has shipped. Plus, UPS gives you the option to modify delivery at any time to suit your needs.
Delivery times vary by location, but orders typically take between 1-5 business days to arrive. We work to get your order to you as quickly as possible.
Yes, you can tell us your preferences (such as women's clothing only) in the notes when placing your order, and we will make sure to customize it according to your specifications.
We only accept returns if the product is defective or does not match the description. In that case, please contact us within 14 days of receiving your order, and we will guide you through the process.
Yes, we work with secure payment platforms that guarantee the protection of your data. In addition, all transactions are protected by SSL encryption.
We accept credit cards, debit cards, PayPal and other secure payment methods.
You can request modifications or cancellations within the first 24 hours after placing your order. Please contact us as soon as possible to arrange the changes.
You can write to us at info@cajavintage.com , and we will be happy to help you.